Typical Cast Plaque Timeline

1. Both Wholesale and Retail.  Get in touch with our Customer Services & Design team.
   Most of our orders are received via email to info@dpjones.com.au or our web ordering system.  Phone 03 5852 2661 for any assistance.
   
   For EMAIL or PAPER orders – We can work with any purchase order process you have in place. We receive everything from scans and photos of paper drawn layouts to formal client templates. Just email to our team and request a detailed layout and quote.
   
   For ONLINE Plaque orders - Register your email address on the DP Jones website and you are automatically granted access to our older V1 plaque builder. We then turn on access to our latest V2 builder with extra features.
   
   **Note, some plaque sizes may not be automatically available online, and the motif library is always expanding, please let us know if you'd like anything added to the menu.
   
   
2. A detailed plaque Layout and Quote is emailed to you for approval (see following example). We aim to turn these around within 1-3 business days.
   
   
3. Manufacturing commences upon receipt of your Layout / Order approval & payment (if not on Account).
   
   
4. Allow a 20 business day manufacturing time from Layout approval / Payment receipt to the finished cast plaque.
   
   
5. For Account clients, an invoice is emailed at time of dispatch or installation completion with your standard payment terms.
   
   
6. Upon dispatch via post, you should also receive regular emails from Auspost tracking the arrival of your order. Alternatively, you are notified when available for collection or receive a photo once plaque installation is complete.