DP Jones & Co implement and maintain a Quality Management System (QMS) conforming to the requirements of ISO 9001:2015.

The key objectives of our Quality system are to:

• Consistently deliver high quality products and services that meet our customer and relevant statutory and regulatory requirements.
• Enhance customer satisfaction through effective application of the system.
• Provide assurances to our customers and relevant statutory and regulatory stakeholders.
• Facilitate new product and service development opportunities.
• Compel business improvement.

Our objectives shall be achieved by:

• Regular monitoring of customer satisfaction with our product and service quality standards.
• Working in partnership with our clients to ensure we understand their needs and that we satisfy them.
• Working in partnership with our suppliers to ensure they understand our needs and they satisfy us.
• Continually developing our personnel and processes.
• Communicating effectively throughout the business.
• Utilising procedures to control key processes.
• Complete and deliver projects on time, within budgets and to our customer's specifications and satisfaction.
• Internal monitoring of our production and customer contact processes and the setting of targets for improvement.
• Controlling and eliminating non-conformities through corrective and preventative measures.

Continued success of DP Jones & Co is underpinned by our commitment to our quality management system.

David Jones
Managing Director